Tax incl. Tax excl.


We do our very best to dispatch your order as soon as possible.

You see in our shop if the item is in stock or out of stock. This information is not always correct because some customers may order the same item at the same time. In this case, we will send you a personal message to inform you about the delay.

Orders passed during our holidays are dispatched first in, first out. You are informed about holidays by a popup message in our shop.

Pick-up in our shop

You can pickup your order by prior arrangement in our shop during the jewellery workshops. You find the timetable on our website You can arrange a pickup out of our regular classes when the total value of the order is higher than 100 EUR (net).

Shipping costs

We are working with different logistics partners and offer two options: STANDARD or PREMIUM.

When you choose STANDARD, we will ship your order with the best partner for your combination value of the order and destination. Partners may be Post, UPS, DPD ...

When you choose PREMIUM, we ship with DHL EXPRESS.

Surcharges for some heavy items may apply e.g. for kilns.

Please contact us if your country is not in the list.

We always strive to meet our delivery promises but unfortunately delays can happen.


Parcels sent with STANDARD option may have delays up to 30 days. This is international standard and we cannot require an investigation before.

DHL Express is the fast delivery service by DHL. Delivery by DHL Express is in general 2 days.

Important: DHL Express has surcharges for several Remote Areas. This charge is not included in our shipping fees (except for Germany). When a surcharge for Remote Area is applied during the processing of your order, we will inform you. You can decide to pay the surcharge or we can ship with postal service and refund the difference in this case. Please check in this list if your zip-code is in a remote area.

Shipping to United Kingdom

If you want to place an order from United Kingdom, please use the forwarding service

We ship your order to their german warehouse. forward2me will send the parcel to your address in United Kingdom (or any other country). Please check the pricing on their website.

Shipping to Switzerland

Please read our article "Swiss customers".

Is your country not in the list?

If your country is not listed here, then please contact us by mail or Whatsapp.


Returns should be made within 14 days after you have received the parcel.

Please contact us by mail if you want to return one or more items.

Please read our terms of condition for further details.