Tax incl. Tax excl.

Dispatching

We do our very best to dispatch your order as soon as possible.

You see in our shop if the item is in stock or out of stock. This information is not always correct because some customers may order the same item at the same time. In this case, we will send you a personal message to inform you about the delay.

Orders passed during our holidays are dispatched first in, first out. You are informed about holidays by a popup message in our shop.

Pick-up in our shop

You can pickup your order by prior arrangement in our shop during the jewellery workshops. You find the timetable on our website www.createur.lu. You can arrange a pickup out of our regular classes when the total value of the order is higher than 100 EUR (net).

Shipping costs

We offer shipping by Post or UPS.

Surcharges for some heavy items may apply e.g. for kilns.

For orders with net value under 45 euro, we add handling fees of 2,50 euro. No handling fees are applied for orders over this amount.

Please contact us if your country is not in the list.

POST

We always strive to meet our delivery promises but unfortunately delays can happen. Parcels sent with Postal Service may have delays up to 30 days.

UPS

We send by UPS Standard.

Returns

Returns should be made within 14 days after you have received the parcel.

Please contact us by mail if you want to return one or more items.

Unfortunatly we are unable to accept returns for all products in bags like metal clay if opened.

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