Shipments and returns

 

* Fast Shipping

If the ordered products are in stock, we will ship as soon as possible after receipt of payment. If an absence notice appears in the shop, you can order as usual and we ship immediately after the specified date.

 

* Pick up in the shop

You can pick up your order by prior arrangement in our shop in Bascharage. This eliminates the shipping costs.

 

* Shipping

Depending on the product, a surcharge will be added. Our system will calculate the shipping fees depending on the volume.

We ship worldwide. If your country is missing in the list of possible destination countries, please contact us.

Luxembourg: 5,00 - 5,00 Euro
Belgium, Netherlands: 8,50 - 8,50 Euro
Germany, Austria, France: 5,80 - 8,50 Euro
Denmark, Finland, Italy, Portugal, Slovakia, Sweden, Czech rep.: 12,50 - 13,50 Euro
Switzerland: 9,50 - 10,50 Euro
Spain, Greece, Hungary, ireland, Iceland, Lithuania, Norway: 12,50 - 15,00 Euro

United Kingdom: 8,50 - 12,00 Euro

 

Returns

Every item we sell is carefully inspected before it is shipped. If merchandise is found to be defective upon receipt, please contact us immediately. All claims must be made within 7 days of receipt of order.

If the product is art clay silver, please return only unopened packs.