Shipments and returns
* Fast Shipping
If the ordered products are in stock, we will ship as soon as possible after receipt of payment. If an absence notice appears in the shop, you can order as usual and we ship immediately after the specified date.
* Pick up in the shop
You can pick up your order by prior arrangement in our shop in Bascharage or during the jewellery making classes (see our timetable at createur.lu). If total amount of the order is less than 100 Euro VAT incl., the software adds a fee of 5 Euro.
The software automatically calculates the shipping costs based on weight or purchase value.
In the following list you will find the shipping costs broken down by country (small parcel, standard parcel). If the software determines that it is a standard package but the value of the goods is less than 30 euros including VAT, then the price in brackets is calculated. Individual surcharges e.g. for kilns are possible. We ship worldwide - please ask us about the shipping costs if your country is not in the list.
Shipping fees by country: small parcel, standard parcel (cart value < 30 Eur):
Luxembourg: 5,00 - 5,00 Euro
Belgium, Netherlands: 8,50 - 8,50 Euro
Germany, Austria, France: 5,80 - 8,50 (11,00) Euro
Denmark, Finland, Italy, Portugal, Slovakia, Sweden, Czech rep.: 12,50 - 13,50 Euro
Switzerland: 9,50 - 10,50 (13,00) Euro
Spain, Greece, Hungary, ireland, Iceland, Lithuania, Norway: 12,50 - 15,00 Euro
United Kingdom: 9,50 - 12,00 (14,50) Euro
Every item we sell is carefully inspected before it is shipped. If merchandise is found to be defective upon receipt, please contact us immediately. All claims must be made within 3 days of receipt of order.
If the product is art clay silver, please return only unopened packs.